ABOUT THE AUTHOR
Purdeep Sangha is the Founder and Chief Experience Officer for Sangha International, a cutting-edge firm dedicated to helping clients achieve higher profits and growth by creating Super Fans, a loyal base of raving customers. Purdeep is the Authority on helping business owners deliver unmatched customer experience, conquer customer retention and defeat customer churn.
Prior to helping business owners achieve success, Purdeep was a successful executive of a multi-billion dollar organization ranked as one of the fastest growing companies in the industry and a top employer in the region. Purdeep has a diverse background and has led numerous divisions such as Sales, Marketing, Operations, Project Management and Customer Experience. Having led a team of 300 individuals across 30 locations with an annual sales growth of over $300 million, Purdeep has the skills to create a high-performance organization.
Purdeep is an avid learner and executor. He has his EMBA in Innovation leadership, studied Innovation at MIT and Stanford, is a Certified Lean Blackbelt in Operations and has also trained at Disney, Zappos and Toyota. He has spent years studying successful organizations to develop his proven formula for creating Super Fans.
Purdeep is also an expert in creating an internal culture of raving Super Fans. He shows business owners how creative operational and human resource practices can drastically improve bottom-line performance and dollars.
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