How to Create Unwavering Customer Loyalty
In a world with extreme competition, you must set your business apart from the rest. There is only ONE proven way to get ahead and stay ahead and that is to create raving Super Fans. You must read this book because 72% of your competitors will be focused on the strategies in this book in 2017, according to Forrester. Don't let your business get behind. By creating Super Fans, average business owners have the power to become industry leaders bringing goliath-sized organizations to their knees. Look at the story of Netlix and Blockbuster. Netflix is expanding exponentially and Blockbuster is no longer around. This book will give you the power to do the same.
As a business owner, one of the biggest fears is losing customers. After reading this book, you will conquer the single most important factor for business growth and profits and that is retaining customers. Say goodbye to your fears of losing another customer.
The strategies in this book are simple and have been implemented by even the smallest business owner. You can change the success of your business in an instance, regardless of how large or small your business is. All you need to do is pick up and read this book.
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About the Author
Purdeep Sangha is the Founder and Chief Experience Officer for Sangha International, a cutting-edge firm dedicated to helping clients achieve higher profits and growth by creating Super Fans, a loyal base of raving customers. Purdeep is the Authority on helping business owners deliver unmatched customer experience, conquer customer retention and defeat customer churn.
Prior to helping business owners achieve success, Purdeep was a successful executive of a multi-billion dollar organization ranked as one of the fastest growing companies in the industry and a top employer in the region. Purdeep has a diverse background and has led numerous divisions such as Sales, Marketing, Operations, Project Management and Customer Experience. Having led a team of 300 individuals across 30 locations with an annual sales growth of over $300 million, Purdeep has the skills to create a high-performance organization.
Purdeep is an avid learner and executor. He has his EMBA in Innovation leadership, studied Innovation at MIT and Stanford, is a Certified Lean Blackbelt in Operations and has also trained at Disney, Zappos and Toyota. He has spent years studying successful organizations to develop his proven formula for creating Super Fans.
Purdeep is also an expert in creating an internal culture of raving Super Fans. He shows business owners how creative operational and human resource practices can drastically improve bottom-line performance and dollars.
How to Create Unwavering Customer Loyalty
Make Your Business Thrive
There is ONE thing that will make your business thrive
The Magic of Creating Super Fans
Examples of what happens when you create Super Fans
The Success Formula (PSS)
The proven formula for business owners to create Super Fans
The Super Strategy
What to focus on in your strategy to be successful
Building Super Teams
How to build a super team internally before you create Super Fans
Creating Super Systems
The importance of integrating process, technology and locations
Being An Unwavering Leader
How to be a leader that creates a culture of creating Super Fans
Tips & Tricks For Creating Super Fans
Tips & tricks to use to create super fans as well as what to avoid
It's Easier Than You Think
Creating Super Fans is easy so just go out and do it
As you read this book you will:
- Learn how to convert customers into raving Super Fans and skyrocket your growth and profits
- Receive proven strategies to get your customers to buy more, spend more, and refer like crazy
- Learn how to bullet-proof your customers against your competition
- Learn how to create a raving culture and turn your teams into your raving Super Fans
- Receive proven strategies that will allow you to have more time to do the things that you enjoy doing for your business
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